Customer Experience Agent
At Wash World Laundry, we all work together to keep this family-run small business going. It’s a team effort every day and we’re looking for a Customer Experience Agent / Administrative Assistant to work at our corporate office.
The Customer Experience Agent will interact with not only Wash World Laundry customers, but on two other brands as well: Our parent company, JH Stuckey Distributing and our sister company, Top Grills.
J.H. Stuckey Distributing sells commercial, industrial and vended (coin and card-operated) laundry equipment. Top Grills is a barbecue grill and supply store. We’re seeking a Customer Experience Agent to be a friendly, professional, and reliable point of contact for customers. With three brands to cover (both B2B and B2C), every day will present new tasks and challenges. This full-time role works closely with all office personnel and interacts with staff at retail outlets as well.
Salary: $18-21/hr DOE
Responsibilities:
Answer incoming calls and emails in a personable and efficient manner
Help manage accounts for weekly Pickup & Delivery Laundry Service customers
Add new orders into our POS system and relay pertinent information to staff
Leverage accounting software to invoice accounts and send purchase orders to
vendors
Help run social media pages- FB, IG, Tw
Manage office supply inventory and reconcile receipts
Some data entry for new customer loyalty program members
Process payments as needed
Receive and send out mail
Special projects based on candidate’s experience and input
Other duties as assigned
Requirements:
High School diploma or equivalent experience
Great communication skills, both oral and written
Strong Attention to detail
Ability to handle multiple tasks
Excellent time management skills and ability to self-prioritize work
Exceptional customer service skills
Must work on own initiative
Team player – imperative this position works well with other members of the
team
Flexible – tasks and priorities may vary daily
Experience with MS Office